[FAQ]Phone Safety And Maintainance: Protect your device Now!!! - EMUI HONOR

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Saturday, December 1, 2018

[FAQ]Phone Safety And Maintainance: Protect your device Now!!!

Hey guys How are you? As we know that Phone is very precious in everyone's life..so to ensure your phone safety. I have some general FAQ that will definitely help you...
Let's start....
FAQ 1. What should we do if water has entered in the phone?
If water has entered your device, take the following steps:
Immediate actions:
  1. Move your device away from any water and wipe the surface dry with tissue paper.
  2. If your device is on, press the Power button to power it off. If your device is off, do not attempt to power it on.
  3. Remove the SIM card and microSD card.
Further actions:
If the liquid that has entered the Phone is coffee, cola, milk, or sea water, take your device to a Huawei service center for assistance.
If tap water or pure water has entered the device, shake the device gently to drain the water out. Then use a fan or hair dryer (on a cool setting) to dry your device. Take your device and proof of purchase to a Huawei service center for assistance as soon as possible.
Notes:
Some devices will power on normally after the above steps have been taken. However, water inside the device can still cause damage to the many delicate components the device contains. You are advised not to power on the device. After taking the above actions, take your device and proof of purchase to a Huawei service center for assistance.

FAQ 2. What should we do if screen Cracks and how to protect it ?

  • If the screen still works and responds normally, back up your data and take your device and proof of purchase to a Huawei service center for assistance.
  • If the screen displays incorrectly and the touchscreen does not respond, take your device and proof of purchase to a Huawei service center for repair or replacement.
How to protect your screen:
  • Use a protective case. Flip cases protect both the exterior casing and the screen.
  • Use a screen protector. Tempered glass protectors offer the best protection.
  • Avoid placing your device in your back pocket. If you do place your device in your back pocket, make sure that the screen faces inwards and that there are no hard objects such as keys in the pocket.
  • It is recommended that you purchase screen insurance when you purchase your device.

FAQ 3. What should we do if fingerprint doesn't work?

Problem:
You are prompted to enter your password when unlocking your device with a fingerprint.
Cause:
To prevent you from forgetting your lock screen password, you will be asked to enter your lock screen password every 3 days. If your Phone has not been restarted for 3 days and you have been using your fingerprint to unlock the device during this time, you will be required to use your lock screen password to unlock the device. After this, you can continue to use your fingerprint.
If you have forgotten your lock screen password, you will need to reset your Phone to clear the password. Press and hold the volume up and power buttons when no USB cable is inserted. When the startup screen appears, release the power button. Release the volume up button after 3 seconds to enter recovery mode. In recovery mode, you can restore factory settings and restart your device.

FAQ 4. What should we do if we cannot connect to the internet over wifi or the internet is slow?
If you are having issues accessing the Internet over Wi-Fi, please try the following:
If none of your apps can connect to the Internet or the Internet is slow
  • Use mobile data to check if the Internet connection is normal. If the Internet connection is normal with mobile data, there may be an issue with your Wi-Fi network, or your device is being restricted from accessing the Internet by your router. Please restart the router. If the issue persists, check your router settings or contact your Internet service provider for assistance.
  • If you are using a network in bridge mode, connect to the primary router and check whether you can connect to the Internet.
  • If you are using a VPN, disconnect the VPN and try again.
  • Restart your device and try again. If the issue persists, back up your data and restore your device to factory settings.
If certain apps cannot connect to the Internet or the Internet is slow, or only certain websites cannot be accessed
  • Restart your device and check if the Internet connection is normal.
  • Go to Settings > Wireless & networks > Mobile dataNetworked apps and check whether Mobile dataor Wi-Fi is disabled. If so, please enable and try again.
  • If a third-party device management app is installed, check whether Internet access has been restricted. If so, enable Internet access or uninstall the third-party device management app.
  • If possible, use another Phone to check if the same apps can connect to the Internet. If the same problem occurs on a different device, there may be server issues with the apps in question. Look out for official notices from these apps or try using them again later.
If you cannot connect to the Internet after connecting to a company network or the Internet is slow
  • Contact your network administrator to check if your device needs to be authenticated or associated to connect to the Internet.
  • Check if there are any permission restrictions regarding Internet access. If so, apply for the relevant permissions and try again.
  • If a large number of users are connected to your company network, the Internet may be slow or you may be unable to connect to the Internet. Please try again later.

FAQ 5. Why can't WiFi be enabled?
If you experience problems enabling Wi-Fi on your device, try the following:
  1. Touch the Wi-Fi switch once and wait around 2 seconds for Wi-Fi to be enabled. Please avoid touching the switch repeatedly. It may take a few seconds for your device to respond after the Wi-Fi switch is enabled or disabled.
  2. Go to Settings > Wireless & networks > Wi-Fi and toggle on the Wi-Fi switch.
  3. Swipe down from the top of the screen to access the shortcuts panel. Enable the Airplane modeswitch and then disable it. Then enable the Wi-Fiswitch.
  4. Restart your device and try enabling Wi-Fi again.
  5. If Wi-Fi still cannot be enabled, back up your data, restore network settings, then try enabling Wi-Fiagain.
    Go to Settings > System > Reset > Network settings reset, and toggle on the Network settings reset switch to enable Wi-Fi.
If the issue persists, back up your data and take your device and proof of purchase to a Huawei service center for assistance.

FAQ 6. Why does your  phone heat up even when you are not using it.?
Your device may heat up if power-intensive apps are running in the background, or if the screen stays on for an extended period of time. Try the following:
  • Close background apps and check whether the device still heats up.
    If you are using the virtual navigation bar, touch the recent tasks key  and then touch  to close background apps. If your device has a front navigation key, slide your finger horizontally across the key to display recent tasks, and then touch  to close background apps.
  • Leaving the screen on for an extended period of time will also cause the device to heat up. Lock the screen when you are not using the device.
  • If the issue persists, back up your data and take your device and proof of purchase to a Huawei service center for assistance.    Thank you ....

HONOR for the brave...

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